Von gearbest beschsisen
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Danke für eure aufmunternden Antworten, für mich ist gearbest erledigt.
Hier mal die erbauenden Antworten von gearbest:
Dear Werner,
Thank you for contacting us.
We regret to tell you there is no information received the package is returned to us and we also haven't received it yet.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link： http://www.gearbest.com/about/faq.html .
By ordering customer agrees to our terms and conditions by default: http://www.gearbest.com/about/terms-and-conditions.html .
Taxes are charged by their local Customs Office and country regulations that is beyond our control.
Customs clearance, import duties, sales tax, and any other customs charges and fees are entirely customer's responsibility as described in the links above.
Please kindly check the attached CE certificate for your reference.
We kindly advise you contact the local customs and help to collect the package as soon as possible.
Thank you for your understanding and cooperation.
Und dann die nächste:
Nach den 10 Tagen habe ich dann diese "wirklich tolle" Firma erneut angeschrieben und dann das erhalten:
Die denken wohl , ich bin blöd - keine Ware erhalten und dann noch mal 110$ abdrücken - Respekt, das wirkt professionell.
Hier meine Antwort darauf:
Jetzt kommt der türkische Basar:
(sorry, ich wollte keine Türken beleidigen. Jeder Händler auf nem Basar ist wohl tausendmal kulanter als gearbest)
Und jetzt bin ich auf Krawall gebürstet und will einfach mein Geld zurück.
Erste Aktion: PayPal Storno Anfrage
Zweite Aktion: an die Öffentlichkeit gehen
Dritte Aktion: gearbest darüber informieren.
Vierte Aktion: So lange Krach machen, bis gearbest entweder einlenkt oder keiner mehr dort kauft.
Ich werde euch auf dem Laufenden halten
Hier mal die erbauenden Antworten von gearbest:
Dear Werner,
Thank you for contacting us.
We regret to tell you there is no information received the package is returned to us and we also haven't received it yet.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link： http://www.gearbest.com/about/faq.html .
By ordering customer agrees to our terms and conditions by default: http://www.gearbest.com/about/terms-and-conditions.html .
Taxes are charged by their local Customs Office and country regulations that is beyond our control.
Customs clearance, import duties, sales tax, and any other customs charges and fees are entirely customer's responsibility as described in the links above.
Please kindly check the attached CE certificate for your reference.
We kindly advise you contact the local customs and help to collect the package as soon as possible.
Thank you for your understanding and cooperation.
Und dann die nächste:
Dear Werner,
Thanks for your further information.
We empathize with your situation.
Please kindly note for this issue we will check with shipping company and asking them help to track the package from their end.
We kindly advise you wait patienly for 7-10 working days and we will come back to you about further information.
As a proof of good will, we would like to refund 20 USD on your original payment account at first.
Could you please kindly confirm if we can go ahead to arrange the refund for you now?
Please rest assured we will closely follow the issue with you and help resolve it to your satisfaction.
Thanks for your cooperation and kind patience.
Best Regards
Gala
GearBest Customer Service
http://www.gearbest.com/
Thanks for your further information.
We empathize with your situation.
Please kindly note for this issue we will check with shipping company and asking them help to track the package from their end.
We kindly advise you wait patienly for 7-10 working days and we will come back to you about further information.
As a proof of good will, we would like to refund 20 USD on your original payment account at first.
Could you please kindly confirm if we can go ahead to arrange the refund for you now?
Please rest assured we will closely follow the issue with you and help resolve it to your satisfaction.
Thanks for your cooperation and kind patience.
Best Regards
Gala
GearBest Customer Service
http://www.gearbest.com/
Nach den 10 Tagen habe ich dann diese "wirklich tolle" Firma erneut angeschrieben und dann das erhalten:
Dear Werner,
We are extremely sorry regarding this delivery failure.
According to our website's policy，import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs)
By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html
Customers are advised to research what the law and practices are in their countries with the local customs before importing bigger quantities of China electronics to their countries.
We regret to inform you according to the shipping company's policy the parcel will either be destroyed or be abandoned.
Technically, gearbest is not liable for this. Therefore there should be no compensation in such case.
However as you are a valuable customer for us,we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation as a commercial gesture:
1)Reship the parcel.
We can resend the same parcel to you.
For this, please kindly send us 110 USD so that we can arrange the shipment.
We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.
We will send you an invoice by email if you choose this option. Please reconfirm your delivery address one last time :
customers: Werner xxxx
2)Partial refund to your Wallet as store credit.
We can refund 110.29 USD as a proof of good will to your wallet and in addition reward you with extra points.
(You will receive 2 points for every 1 USD. For example 3 USD will gain you 6 points).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits: http://www.gearbest.com/about/gb-wallet.html
Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew
Can you please let us know your decision?
Once again we apologize for any inconvenience caused.
Best Regards
Gala
gearbest Customer Service
http://www.gearbest.com/
We are extremely sorry regarding this delivery failure.
According to our website's policy，import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs)
By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html
Customers are advised to research what the law and practices are in their countries with the local customs before importing bigger quantities of China electronics to their countries.
We regret to inform you according to the shipping company's policy the parcel will either be destroyed or be abandoned.
Technically, gearbest is not liable for this. Therefore there should be no compensation in such case.
However as you are a valuable customer for us,we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation as a commercial gesture:
1)Reship the parcel.
We can resend the same parcel to you.
For this, please kindly send us 110 USD so that we can arrange the shipment.
We can offer you a tracking number for this shipment and it will take 10 to 25 business days to reach you.
We will send you an invoice by email if you choose this option. Please reconfirm your delivery address one last time :
customers: Werner xxxx
2)Partial refund to your Wallet as store credit.
We can refund 110.29 USD as a proof of good will to your wallet and in addition reward you with extra points.
(You will receive 2 points for every 1 USD. For example 3 USD will gain you 6 points).
You can use both your wallet and points to purchase your future products.
Learn more about wallet benefits: http://www.gearbest.com/about/gb-wallet.html
Check out how to use point :http://www.gearbest.com/about/about-points.html?157wrew
Can you please let us know your decision?
Once again we apologize for any inconvenience caused.
Best Regards
Gala
gearbest Customer Service
http://www.gearbest.com/
Die denken wohl , ich bin blöd - keine Ware erhalten und dann noch mal 110$ abdrücken - Respekt, das wirkt professionell.
Hier meine Antwort darauf:
Hello Gala,
This is very unpleasant for me.
You think, I am paying for the option to wait another 3 weeks for a mobile phone - that I will most likely never get.
None of Your two solution is acceptable for me.
1.You have sent a not correct declared parcel to Germany with a noncorforming device inside.
That's not my failure!
2. I have paid for a transportation Insurance. I never got the Phone! If You are not responsible in this case, the insurance have to pay the disadvantage.
3.I want the complete money back. I will never deal with your company again. It is not sure, that I get the next phone for the additional 110$!!!!
4 If I don't get the full refund, I will copy this ticket in all forums I can find. And I will warn every possible customer before to buy at gearbest.com .
Please let me know your decision.
I hope you find a satisfactory solution
Regards Werner
Why should I pay additional $110 for a product that I never get.
This is very unpleasant for me.
You think, I am paying for the option to wait another 3 weeks for a mobile phone - that I will most likely never get.
None of Your two solution is acceptable for me.
1.You have sent a not correct declared parcel to Germany with a noncorforming device inside.
That's not my failure!
2. I have paid for a transportation Insurance. I never got the Phone! If You are not responsible in this case, the insurance have to pay the disadvantage.
3.I want the complete money back. I will never deal with your company again. It is not sure, that I get the next phone for the additional 110$!!!!
4 If I don't get the full refund, I will copy this ticket in all forums I can find. And I will warn every possible customer before to buy at gearbest.com .
Please let me know your decision.
I hope you find a satisfactory solution
Regards Werner
Why should I pay additional $110 for a product that I never get.
Jetzt kommt der türkische Basar:
(sorry, ich wollte keine Türken beleidigen. Jeder Händler auf nem Basar ist wohl tausendmal kulanter als gearbest)
Dear Werner,
Thank you for contacting our site.
We understand your frustration on the matter.
We will try our utmost to help to solve the problem.
First we would like to provide the document to help you to get the parcel in the customs. However, when you contact us, it is too late.
Second, for this shipping method, based on our shipping agent, the parcel will be abandoned due to high cost. So we will never received it.
After checking your case with attention, we would like to offer you a special policy on the matter.
We would like to offer you 135 usd to paypal.
Hope you could be satisfied with the solution.
Could you please confirm so that we can go ahead?
Please note that this is only a commercial gesture as compensations are not possible for the issues.
Such exception will not be applicable for future cases and will be recorded in our system.
Many thanks for your kind understanding.
Best regards,
Gala
gearbest customer service
http://www.gearbest.com/
Thank you for contacting our site.
We understand your frustration on the matter.
We will try our utmost to help to solve the problem.
First we would like to provide the document to help you to get the parcel in the customs. However, when you contact us, it is too late.
Second, for this shipping method, based on our shipping agent, the parcel will be abandoned due to high cost. So we will never received it.
After checking your case with attention, we would like to offer you a special policy on the matter.
We would like to offer you 135 usd to paypal.
Hope you could be satisfied with the solution.
Could you please confirm so that we can go ahead?
Please note that this is only a commercial gesture as compensations are not possible for the issues.
Such exception will not be applicable for future cases and will be recorded in our system.
Many thanks for your kind understanding.
Best regards,
Gala
gearbest customer service
http://www.gearbest.com/
Und jetzt bin ich auf Krawall gebürstet und will einfach mein Geld zurück.
Erste Aktion: PayPal Storno Anfrage
Zweite Aktion: an die Öffentlichkeit gehen
Dritte Aktion: gearbest darüber informieren.
Vierte Aktion: So lange Krach machen, bis gearbest entweder einlenkt oder keiner mehr dort kauft.
Ich werde euch auf dem Laufenden halten
