Gary: Hello! Here is fastcardtech online support team anything I can help you?
The visitor has set the name as "michel".
michel: hi gary
Gary: Hello
michel: her are my order US2011050639*** and the dhl number that fastcardtech gave me Shipping time 2011-05-09 21:38:07 didnt work
Gary: Please wait a moment, I’m checking for you now.
michel: ok
Gary: Hey
Gary: Where do you mean ?
Gary: Maybe there is something wrong with the website
michel: dhl
michel: ?
Gary: Yes
Gary: Did you contact them
michel: yes and they didnt know this tracking number
michel: fastcardtech gave me Shipping status Shipped Shipping time 2011-05-09 21:38:07
Track number
DHL66722****
Gary: hm
Gary: Yes
Gary: Did someone contact you before on our website?
michel: no
Gary: DHL compay didn't tell you somethiing except them?
michel: no dhl means only that they cant find the tracking number and their must be everything wrong
Gary: OK
Gary: we will look into this case
michel: which case?
Gary: The case that you can't check on the website
Gary: I THINK THERE MUST BE SOMETHING WRONG
michel: that means dhl too
Gary: What do you mean
Gary: I think you can check on the website later\
michel: dhl means the tracking number doesnt exist and their must be somethink wrong
Gary: Why was that
Gary: OK
michel: today my order 11 days left and the tracking number doesnt work what do you mean that i can track my order?
Gary: I mean there is something wrong with it
michel: and what we can do know?
Gary: You can contacted again and please ask them to confirm?
michel: im contacted dhl yesterday and today, the woman on the telephone means that the tracking number doesnt exist, can you try to contact them?
Gary: Yes,I will contact them
michel: and that it could be that you send it pver hong kong and know ist it another tracking number but this can only farstcardtech see
Gary: Dear buyer,
We use Hongkong DHL track service for buyer, this will great help buyer not pay tax or high tax for package. Because of almost all package ship from china will get big problem with custom as we all knew. So here after we shipped out package will fly to HongKong first and will use time for transfer.
You can use your track number track on
http://www.cn.dhl.com/en/express/tracking/shippers_reference.html
And 3 info you must input:
Shipper´s Reference please put your shipment original track number.
Date range for shipment – From please put your shipment date, EXP your package ship out on march 1, please select from march 1.
Shipment Destination: please put your country.
After input all information please active it for track.
Now, You will get result.
michel: No result found for your query. Please try again.
michel: doesnt work too
Gary: Please checked your E-mail and confirm that is someond have contacted you before
michel: no i have checked again all i have is this mail Hi, Dear Mic*****
Your order US201105063******.
We have shipped your package on 2011-05-09 21:38:07. DHL667229*****......
Gary: Yes
Gary: We have shipped
michel: but dhl means no
Gary: ..
michel: ?
Gary: I think there is something wrong
michel: and now?
Gary: Now we will look into the case
Gary: And try to find out the problem
michel: and when you can inform me?
Gary: We can inform you as soon as possible
Gary: Once we know the result
michel: ok what do you mean when it is?
Gary: We don't know ,either ,But we will inform you as soon as possible once we know the result.
michel: ok i hope it is soon, i thought dhl express is fast
Gary: Yes
Gary: I think so
ist die chatlog von heute und irgendwie bin ich immernoch nicht schlauer