Dear Sarah,
Thank you very much for your recent message.
Unfortunately, this order is not ready yet. The item Jumper EZBOOK 3S Notebook you ordered is a hot sale and there have been significant supply issues with the manufacturer.
We are as disappointed as you and feel let down by the manufacturer. We wish to apologize unreservedly for this situation.
Regarding item(s):
We expect to receive the goods in 7 to 15 business days.
We have 3 options to offer :
1.We kindly ask you to wait. Once we receive the stock from the vendor,we will ship your package immediately.
2.Choose a replacement. In that case please kindly give us the website link,just as
http://www.gearbest.com/tablet-pcs/pp_162110.html
If there is any price difference we either refund it to you on your wallet or ask you to cover it if you choose item more expensive.
3.Cancel this item
Please consider the following options for the refund:
1)Cancel your order and refund to your GB wallet.
In this case, we will refund you in full to you on your GB wallet(store credit) and reward you with extra points(e.g. If your refund is 1USD = 2points ,3USD =3*2 points => get 6 points etc).
You can use these for your future purchase.
To know more about wallet:
http://www.gearbest.com/about/gb-wallet.html
Learn more about points:
http://www.gearbest.com/about/about-points.html
2)Cancel your order and refund on your original account.
Can you please let me know your decision?
We look forward to hearing from you and will do our very best to assist you.
Thank you very much for your understanding.
Best Regards
Megan
Gearbest Customer Service